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Privacy Policy

Effective date: 1 September 2025

This Privacy Policy describes how Shopssee ("we", "us", or "our") collects, uses, and shares personal information when you use our website and mobile applications (the "Services"). We are committed to protecting your privacy and handling your data in a transparent and lawful manner.

1. Information We Collect

Information you provide

  • Account details (name, email, phone number).
  • Profile information (gender, country/city, preferences).
  • Business information for company accounts (optional), such as business name, category, and verification details.
  • Licenses and certificates you choose to upload (photos; and if supported by the app, other document formats).
  • Photos you upload within the app.
  • Voice or sound recordings you submit.
  • intractions you send to shops/companies/individuals.
  • Support inquiries and feedback.

Information we collect when you use the Services

  • Location data when you enable location features (precise GPS); may also include the country/city you set in your profile.
  • User identifiers (e.g., account ID) and minimal usage information necessary to provide core functionality.

2. How We Use Information

  • Provide, operate, and improve the Services.
  • Facilitate communications between users and shops/companies.
  • Personalize your experience and provide relevant content.
  • Maintain safety, security, and integrity of the Services.
  • Comply with legal obligations and enforce our Terms.

3. Legal Bases for Processing (GDPR)

  • Performance of a contract (providing the Services).
  • Legitimate interests (service improvement, fraud prevention).
  • Consent (where required, such as for certain analytics or marketing).
  • Compliance with legal obligations.

4. Sharing of Information

  • With shops/companies you choose to interact with via the Services.
  • With service providers who help us operate the Services (under confidentiality and data protection obligations).
  • For legal reasons (e.g., in response to a lawful request).

5. Data Retention

We retain personal information only as long as necessary to provide the Services and for legitimate business or legal purposes. Retention periods vary depending on the type of data and applicable obligations.

6. Your Rights

Depending on your location, you may have the right to access, correct, delete, or restrict processing of your personal information, and to data portability.

  • GDPR (EEA/UK): rights of access, rectification, erasure, restriction, portability, and objection.
  • CCPA/CPRA (California): rights to know, delete, correct, and opt-out of sale or sharing of personal information.

To exercise your rights, contact us at privacy@shopssee.com. We may need to verify your identity before responding.

7. Children’s Privacy

The Services are not directed to children under 13. We do not knowingly collect personal information from children under 13. If you believe a child provided us personal information, contact us to request deletion.

8. Security

We implement technical and organizational measures including encryption in transit, access controls, and regular monitoring. No method of transmission or storage is 100% secure, and we cannot guarantee absolute security.

9. International Transfers

Your information may be transferred to and processed in countries other than your own. Where required, we use appropriate safeguards for cross-border data transfers.

10. Account Deletion

To delete your account and all associated personal data, email privacy@shopssee.com from the email address linked to your account with the subject “Account Deletion Request”. We may ask you to verify your identity. Deleting your account removes your profile and user-generated content and disables sign-in.

  • Scope: account profile (name, email), user-generated content, photos, and voice/audio recordings are deleted.
  • Timeline: completed within 30 days of verification; backups purge within 90 days.
  • Retention exceptions: minimal records retained for security, fraud prevention, or legal compliance; non-identifiable aggregate data may be retained.
  • Irreversible: this action permanently removes your account and cannot be undone.

11. Data Deletion Requests

You can request deletion of your personal data at any time. To submit a request, email privacy@shopssee.com from the email address associated with your account with the subject “Data Deletion Request”. We may ask you to verify your identity and ownership of the account.

  • What we delete: account profile (name, email), user-generated content (requests/posts), photos, and voice/audio recordings.
  • Timeline: we aim to complete deletion within 30 days of verifying your request. Content may persist in backups for up to 90 days, after which it is purged.
  • What we may retain: minimal records required for security, fraud prevention, or legal compliance, and non-identifiable aggregate data.
  • Impact: deleting data may permanently remove your account and disable sign-in. This action cannot be undone.

12. Changes to this Policy

We may update this Privacy Policy from time to time. If changes are material, we will provide notice by posting on our site, in the app, or via email. Continued use of the Services after changes take effect constitutes acceptance.

13. Contact Us

If you have questions about this Privacy Policy, contact us at privacy@shopssee.com.